10 Step Auto Repair Process

10 Step Auto Repair Process

1. Initial Contact
  • If you filed a claim with one of our insurance partners we'll contact you within 24 hours
  • We work with all insurance companies, if we are not on their list, just call us and we will be happy to take it from there
  • We will set up a time for you to drop off your vehicle
2. Vehicle Drop Off
  • Vehicle check in and customer documentation
  • Review damaged area with service advisor
  • Pick up rental car
3. Disassembly
  • Disassemble vehicle to identify all damages
  • Digital photographs
  • Estimate written
  • Insurance authorization
  • Order parts
  • Customer update
4. Vehicle Repair
  • Frame/Structural repairs completed first for correct body and frame measurements
  • Body repairs
  • Mechanical repairs
5. Vehicle Refinish
  • Primer and fine sanding
  • Prepping and masking
  • Computerized paint color matching
  • Applying paint and clear coats
6. Reassembly
  • Reassemble parts removed for quality refinish
  • Install lamps, moldings, grills and trim pieces
  • Check fit and finish of all panels
  • Top all fluids, test drive and alignment if needed
7. Detail
  • Hand wash exterior
  • Vacuum and clean interior
  • Cleaner than when vehicle dropped off at shop
8. Quality Assurance
  • Service Advisor performs detailed quality inspection
  • Checking repairs for 100% satisfaction
9. On-Time Delivery
  • Contact customer
  • Customer arrives at shop and goes over repairs with Service Advisor to ensure they are 100% satisfied before leaving
10. Lifetime Warranty
  • Have the peace of mind we stand behind our work with a lifetime guarantee on our repairs for as long as you own your vehicle


Two locations, conveniently located in Montgomery County, Maryland.
11440 Middlebrook Road
Germantown, MD 20876.

Open Mondays - Friday
7:30 AM - 5:00 PM

19310 Woodfield Road
Gaithersburg, MD 20879.

Open Mondays - Friday
8:00 AM - 5:30 PM